FAQ (FREQUENTLY ASKED QUESTIONS)
On this page you can find a lot of answers on questions you might have. Browse the topics and keep in mind that you can contact us by email, phone or chat if you can't find an answer.
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Here are some questions and answers related to our expeditions.
WHY ARE YOUR TRIPS CALLED EXPEDITIONS?
Good that you ask this question because it is an important one. We organize expeditions because we want to achieve certain goals, for instance try to reach a certain spot, observe something or complete a journey. It also tells something about the atmosphere. And now reality comes around the corner. For instance weather or weather forecasts, technical issues, physical capability or endurance of individual people joining can get us in a a situation that we have to alter our plans. So you have to have a flexible attitude to join our expeditions. So here a some examples to illustrate this. If the sky is cloudy it will block our sight to see the northern lights, if there are waves on sea the location of whales cannot be obtained, if there is no wind we might not reach a destination on sail and do other awesome outdoor things instead... Expect the unexpected and be able to adapt to fast changing plan. That's the essence of the expedition style of travelling and exploring. So nature, gear, weather, people can cause that we have to change plans, choose other destinations and adapt goals. We know that you use your holiday or your days off from school or work to join us, but that doesn't mean we organize holiday trips. So before joining us, realize that you need a flexible attitude and be able to take care for yourself and the other participants. But the great thing is that when you live to expect the unexpected that it also brings you non-planned life changing experiences, great surprises, meeting new people and stories that you will be there for a lifetime. Live the life of explorers!
can AN EXPEDITION ALTERED TO MY WISHES AND INTEREST?
Yes, we like it when people have their own objectives or things they want to see or learn. We will check if it is possible and that it match with the other participants beforehand. After you made the reservation on the website we call you up to get to know you a bit better and check your goals and wishes. Also we will make sure that you have chosen the right expedition. You can also call or mail us before you make a reservation to discuss wishes, ask questions or ask for advice which expedition to choose from. We can also organize custom made expeditions (you need to be with 2 or more people).
cAN I DO RESEARCH ON YOUR EXPEDTIONS?
i WANT TO BOOK AN EXPEDITION FOR A PRIVATE GROUP
wHAT IS THE DURATION OF AN EXPEDITION?
Most expeditions are 9 to 10 days. If you like to stay longer then you can book for instance 2 expeditions.
hOW MANY PEOPLE CAN JOIN ONE EXPEDITION?
On most expeditions we take max 4-6 participants, check the details of each expedition for the exact number.
dO YOU ORGANISE EXPEDITIONS FOR LARGE GROUPS?
Yes on request we do that. For instance for a school or another group.
wHAT IS THE AGE AND gENDER OF THE PARTICIPANTS?
People of all ages and all genders join our expeditions.
HOW TOUGH ARE THESE EXPEDITIONS?
Check the details of each expedition. Remember that the actual weather can make an expedition more tough or easier in reality.
dO YOU ARRANGE FLIGHTS?
No, but we like to give you an advice.
ARE THERE ACTIVITIES IN THE EVENING?
Not always. We think that it is important that you connect to nature and get into the slower rhythm of the Arctic. So, you need time for yourself. We cook and eat together and if there are no activities planned, you have time to do your own thing (relax, go out for a walk, catch up with some locals or read a book for instance). If there are northern lights we can take you to a good place to observe, for instance the top of a hill. Sometimes we plan evening activities like some night fishing.
Flights Transfers and meeting point
Do you arrange flights?
No, but if you need advice you can contact us.
In most cases you fly to Oslo where you take a connecting domestic flight to your destination in Norway.
SAS and Norwegian are the two major airlines in Norway. Browse their websites for flights. Wideroe does mostly domestic flights.
HOW We get to the starting point of the expedition?
We provide you detailed information about transfers to the starting point of the expedition after you have booked an expedition.
All expeditions have easy connection between airport and the starting point.
On some expeditions you have to take a local ferry that takes you in for instance 1 hour to the starting point. You don't have to make a reservation for a local ferry.
Where is the meeting point?
In the week before the start of an expedition you get a briefing with all the details where we pick you up and how you can recognize us. It is pretty stratight forward and we give you our mobile phone numbers.
What do i do when my luggage did not arrive?
Go to the bagage desk in the airport and inform the people. Usually your luggage arrives with a next flight of the same airline company.
In most cases your luggage will be brought to the place where we start the expedition.
what do i have to do when my flight is delayed?
Call us or send us a message and we will make a plan. These things happen in the Arctic and we are used to finding solutions.
Where do we sleep?
On most expeditions we stay overnight in different types of accommodation, like cabins, mountains cabins, fishermen's cottages, tents (option), tipi tents and our expedition ship.
On some expeditions it is possible to upgrade accommodation to a room or an apartment on some days during the expedition. Ask us for details.
can i upgrade to more luxury accommodation?
is there a shower or washing machine?
Yes on most expeditions there is a possibility to use a shower or a washing machine on some of the days (and when we are not in remote areas).
Is there internet?
Often there is free wifi in supermarkets or a local bar or restaurant.
In the mountains and in the national parks we might not have cellphone coverage.
NORTHERN LIGHTS (AURORA BOREALIS), POLAR NIGHT, MIDNIGHT SUN
In what period are the northern lights visible?
The northern lights in this part of Norway are visible from mid September until mid April.
Will i see the northern lights during the expedition?
Probably. But remember when we have a clouded sky the lights are behind the clouds and we can not observe them.
IS there a best place to see the northern lights?
In the areas we organise our expeditions there are very good opportunities to observe the northern lights.
We use often our 4x4 Land Rover to go to spots without light polution to watch the northern lights or do a hike on a hill to get a good view.
Can i take good pictures of the northern lights with my phone?
There some apps that makes it possible to change your ISO and shutter speed, but a camera on a tripod works much better.
what is the polar night?
It is the phenomenon that the sun stays just below the horizon. The days are filled with magic blue light. In the part of Norway where we organize expeditions, you can experience this from the beginning of December until the beginning of January (so one month).
what period is the midnight sun?
Roughly end of May until end of July. But in August the nights are very short.
What is the midnight sun?
It is the phenomenon that north of the Arctic Circle the sun stays above the horizon all night. So during this period in summer there is 24/24 hr daylight.
Food, drinks, cooking
Booking, payment, cancellation and more
How do I Make a booking?
Make a reservation by clicking the orange button Book Now and fill in the form, When you fill in the form, you choose the expedition that you wish to join and add your address and other details. By pushing the Sent button, your reservation is on our way to us. You will receive a confirmation that we have received your booking. We also contact you by phone (or if you like a video call) and we inform you about availability and we make sure that you choose an expedition that fits your expectations. You can also ask the questions you might have. The next step is that we sent you a confirmation of participation, the packing list and an invoice. Once you receive the confirmation from us your place in the team is a fact and you can start booking your flights.
Can i book for other people too that are joining me?
Yes, you can book for 6 people including yourself. If you book for a group of people we sent you an invoice for the whole group. If you like separate invoices please let all the individuals fill in the booking form, so we have all the details and we will sent all the information and invoices individually.
When can i start booking flights?
At the moment you receive the confirmation of participation by email from us, you can start booking your flights.
when do i have to pay?
Together with our confirmation, you will receive an invoice with a deposit of 25% of the cost of the expedition. The invoice of the remaining part (75%), you get 3 months before the start. If you book within 3 months before the start you get an invoice for the total amount.
Invoices have to be paid within 7 days.
If you live outside Europe and you have problems with making a payment through your bank, then contact us, and we can give you details how to transfer money through services like WesternUnion or other parties.