FAQ (FREQUENTLY ASKED QUESTIONS)
On this page you can find a lot of answers on questions you might have. Browse the topics and keep in mind that you can contact us by email, phone or chat if you can't find an answer.
Use the chat function on the website to get quick answers if you cannot find your topic!
OUR expeditions AND OTHER ADVENTURES
Here are some questions and answers related to our travels, courses and expeditions.
WHY ARE SOME OF YOUR TRIPS CALLED EXPEDITIONS?
Good that you ask this question because it is an important one. We organize expeditions because we want to achieve certain goals, for instance try to reach a certain spot, observe something or complete a journey. It also tells something about the atmosphere. And now reality comes around the corner. For instance weather or weather forecasts, technical issues, physical capability or endurance of individual people joining can get us in a a situation that we have to alter our plans. So you have to have a flexible attitude to join our expeditions. So here a some examples to illustrate this. If the sky is cloudy it will block our sight to see the northern lights, if there are waves on sea the location of whales cannot be obtained, if there is no wind we might not reach a destination on sail and do other awesome outdoor things instead... Expect the unexpected and be able to adapt to fast changing plan. That's the essence of the expedition style of travelling and exploring. So nature, gear, weather, people can cause that we have to change plans, choose other destinations and adapt goals. We know that you use your holiday or your days off from school or work to join us, but that doesn't mean we organize holiday trips. So before joining us, realize that you need a flexible attitude and be able to take care for yourself and the other participants. But the great thing is that when you live to expect the unexpected that it also brings you non-planned life changing experiences, great surprises, meeting new people and stories that you will be there for a lifetime. Live the life of explorers!
can A TRIP ALTERED TO MY WISHES AND INTEREST?
Yes, we like it when people have their own objectives or things they want to see or learn. We will check if it is possible and that it match with the other participants beforehand. After you made the booking on the website we call you up to get to know you a bit better and check your goals and wishes. You can also call or mail us before you make a reservation to discuss wishes, ask questions or ask for advice which trip to choose from. We can also organize custom made travels (you need to be with 2 or more people).
We offer special arrangements for families, groups and senior outdoor travelers. Just contact us and discuss your ideas with us. We like to make it happen and give you a great time in nature. If you have problems for instance with your back or knees we can give you suggestions for trips to choose from or make special arrangements.
cAN I DO RESEARCH ON YOUR trips, outdoor adventures or EXPEDiTIONS?
i WANT TO BOOK AN trip FOR A PRIVATE GROUP
wHAT IS THE DURATION OF your travels?
Most of our trips, expeditions or courses are 9 to 12 days. If you like to stay longer then you can book for instance 2 trips (you get a discount on the second one usually). For groups of 2 or more people special arrangements can be made and we can customize the length of your stay. Long stays (up to 21 days) or short trips (3-4 days) are possible for groups and sometimes individual travelers. Just ask, we like to find solutions.
hOW MANY PEOPLE CAN JOIN a trip?
On most of our trips we take 4-8 participants, We have special arrangements for bigger groups, companies or families.
dO YOU ORGANISE adventurous trips FOR big GROUPS?
Yes on request we do that. For instance for schools, group of friends or businesses.
wHAT IS THE AGE AND gENDER OF THE PARTICIPANTS?
People of all ages and all genders join our trips. It is important that you are mentally and physical fit for the trip you have chosen. We can advise which trip to choose if you have for instance knee or back problems. There are special arrangements for families with children and senior travelers.
HOW TOUGH ARE THESE travels?
Check the details of each trip on the website. Remember that the actual weather can make a trip more tough or easier in reality.
dO YOU ARRANGE FLIGHTS?
No, but we like to give you an advice.
ARE THERE ACTIVITIES IN THE EVENING?
Not always. We think that it is important that you connect to nature and get into the slower rhythm of the Arctic. So, you need time for yourself. We cook and eat together and if there are no activities planned, you have time to do your own thing (relax, go out for a walk, catch up with some locals or read a book for instance). If there are northern lights we take you to a good place to observe, for instance the top of a hill. Sometimes we plan evening activities like some night fishing.
Flights Transfers, check in and meeting point
Do you arrange flights?
No, but if you need advice you can contact us.
In most cases you fly to Oslo where you take a connecting domestic flight to your destination in Norway.
SAS and Norwegian are the two major airlines in Norway. Browse their websites for flights. Wideroe does mostly domestic flights.
HOW We get to the starting point?
We provide you detailed information about transfers to the starting point of the expedition after you have booked an expedition.
All expeditions have easy connection between airport and the starting point.
On some expeditions you have to take a local ferry that takes you in for instance 1 hour to the starting point. You don't have to make a reservation for a local ferry.
Where is the meeting point?
In the week before the start of an expedition you get a briefing with all the details where we pick you up and how you can recognize us. It is pretty stratight forward and we give you our mobile phone numbers.
What do i do when my luggage did not arrive?
Go to the bagage desk in the airport and inform the people. Usually your luggage arrives with a next flight of the same airline company.
In most cases your luggage will be brought to the place where we start the expedition.
what do i have to do when my flight is delayed?
Call us or send us a message and we will make a plan. These things happen in the Arctic and we are used to finding solutions.
WHAT TIME CAN I CHECK IN?
You can check in from 10 AM in the morning on the day that the trip starts. Because people from all over the world are joining out trips we wait untill everybody has arrived. For those that arrive early we have some activities to get to know the area and you can also assist us in preparations. In the evening we serve a meal for those who have arrived.
If you join an outdoor road trip the pick-up time is usually around noon.
what time is check out?
On the last day you can check out any time you like, but latest 18 PM in the evening. If you join a trip in Steigen the ferry leaves at most days around 9 AM in the morning to Bodo.
where can i find the time table of the ferries?
Where do we sleep?
On most trips we stay overnight in different types of accommodation like tents, tipi tents, our expedition ship and occasionally in cabins, mountains cabins or fishermen's cottages. For some cabins we have to pay a small fee to the community, others are free, but we do a voluntary donation to support the maintenance costs our contribute in another way. Fishermen cottages (mainly in the Lofoten) are commercial rented out. Costs are shared among participants and staff.
During survival courses we also sleep is self-build shelters or snow holes (winter time only). This is on request also possible on other trips.
On some expeditions or other outdoor adventures it is possible to upgrade accommodation to a room or an apartment on some days during the expedition. Ask us for details.
can i upgrade to more luxury accommodation?
is there a shower or washing machine?
Yes on most expeditions there is a possibility to use a shower or a washing machine on some of the days (and when we are not in remote areas). There is usually a small fee to be paid to the owners of the facility each time you use it.
Is there internet?
Often there is free wifi in supermarkets or a local bar or restaurant.
In the mountains and in the national parks we might not have cellphone coverage.
NORTHERN LIGHTS (AURORA BOREALIS), POLAR NIGHT, MIDNIGHT SUN
In what period are the northern lights visible?
The northern lights in this part of Norway are visible from mid September until mid April.
Will i see the northern lights during the expedition?
Probably. But remember when we have a clouded sky the lights are behind the clouds and we can not observe them.
IS there a best place to see the northern lights?
In the areas we organise our expeditions there are very good opportunities to observe the northern lights.
We use often our 4x4 Land Rover to go to spots without light polution to watch the northern lights or do a hike on a hill to get a good view.
Can i take pictures of the northern lights with my phone?
There some apps that makes it possible to change your ISO and shutter speed, but a camera on a tripod works much better.
what is the polar night?
It is the phenomenon that the sun stays just below the horizon. The days are filled with magic blue light. In the part of Norway where we organize expeditions, you can experience this from the beginning of December until the beginning of January (so one month).
what period is the midnight sun?
Roughly end of May until end of July. But in August the nights are very short.
What is the midnight sun?
It is the phenomenon that north of the Arctic Circle the sun stays above the horizon all night. So during this period in summer there is 24/24 hr daylight.
Food, drinks, cooking
Who is doing the cooking?
One most expeditions we cook together. You are always welcome to join or cook a dish. You can learn a lot from us about the traditional Norwegian kitchen, expedition food and food from nature,
What do we eat?
We like simple but good food.
I Am a vegan or i have a food alergy, is that a problem?
No problem. Just inform us prior to arrival. If you have a special diet please bring some of the ingredients you need with you. Shops in Norway offer a lot of gluten-free food for sale.
how expensive is food and drinks in norway?
The prices in Norway of food are 1,5 to 2 times the prices of that in other European countries. We like it when you bring ingredients with you from your home country. You can bring ingredients like meat, sausages, vegetables, cheeses, herbs and so. The supermarkets only sell beer. For wine and liquor, you have to go to special shops with limited opening hours. Prices are high, so you better bring some from your home country or buy it duty-free at Oslo airport.
can we catch our own fish?
Yes, on most trips we go a few times out on sea to catch for instance some cod, pollock, mackerel or halibut. We can teach you how to fish and how to do fileting.
Do we cook outside?
We like to do that a lot, also in winter time. We have al the gear available for cooking on a fire like pots and pans, tripods, axes and of course our selection of herbs.
How do we do the shopping?
A few times a week we go to a local shop to get the food for the next days. We also buy food from local farmers, who out at sea to catch fish or collect berries (August) and mushrooms (September) in nature. We invite you to bring food to reduce the costs and have local ingredients available from your country.
Booking, payment, cancellation and more
How do I Make a booking?
Make a reservation by clicking the orange button Book Now and fill in the form, When you fill in the form, you choose the expedition that you wish to join and add your address and other details. By pushing the Sent button, your reservation is on our way to us. You will receive a confirmation that we have received your reservation. We also contact you by phone (or if you like a video call) and we inform you about availability and we make sure that you choose an expedition, trip, course or outdoor adventure that fits your expectations. You can also ask the questions you might have. The next step is that we sent you a confirmation of participation, the packing list and an invoice. Once you received the confirmation of participation from us your booking is confirmed and your place in the team is a fact and you can start booking your flights.
Can i book for other people too that are joining me?
Yes, you can book for 6 people including yourself. If you book for a group of people we sent you an invoice for the whole group. If you like separate invoices please let all the individuals fill in the booking form, so we have all the details and we will sent all the information and invoices individually.
When can i start booking flights?
At the moment you receive the confirmation of participation (booking confirmation) by email from us, you can start booking your flights.
when do i have to pay?
Together with our confirmation, you will receive an invoice with a deposit of 25% of the cost of the expedition. The invoice of the remaining part (75%), you get 3 months before the start. If you book within 3 months before the start you get an invoice for the total amount.
Invoices have to be paid within 7 days.
If you live outside Europe and you have problems with making a payment through your bank, then contact us, and we can give you details how to transfer money through services like WesternUnion or other parties.
I HAVE TO CANCEL MY BOOKING. WHAT DO I DO?