Customer service regarding Corona virus Rebook your trip or course
Here you will find more our policies regarding the corona and COVID-19 and the impact of our travels and your booking. In general we always recommend that you have a travel & cancellation insurance which decreases the (financial) risks when you book a trip with us or any other operator (also for non-corona related issues). Here is what we offer to our customers that booked a trip or that want to book a trip, course or other event. We like to minimise the risk on your side. So if you have booked a trip with us and you cannot travel to us due to corona related issues, you can rebook your trip to a later date without any costs. Corona related issues can be for example that there are no flights out of your country, you are in quarantine, closing of borders or you aren't allowed to leave an area. Also for people that like to book a trip we offer the option to rebook a trip on a date further in the future if a corona related situation might occur. We also want to minimise risks at our side, so we ask you kindly to inform us as soon as possible if you expect that you cannot join one of our travels, courses or other events. If you do not want to rebook a trip and want to cancel you stay with us, then the normal cancellation rules and costs apply (see our general terms and check your travel insurance). Take a close look to the frequently asked question section below to find answers you might have or to read more details. If you have other questions please contact us or use the chat function on the website. We are here to help and to make it happen!
FAQ
Are there costs to rebook a trip or other event?
No, as long as the reason is clearly corona-related there are no costs to rebook a trip to another date. Please inform us as early as possible and discuss (potential) issues with us, so that we also can prepare.
How LOng BEFORE the trip do I have to inform your company?
Inform us as soon as possible as you suspect that you might cannot join a trip. We like to work together to find a solution.
Can I choose for another trip if I rebook?
Yes, but if the new trip is more expensive then you have to pay the difference. There is not a refund if you rebook and opt for a cheaper trip.
I do not want to rebook but cancel the trip
That is possible but then you have to pay cancellation costs. You can find the amount in our general terms. You can find them here.
IS THERE A LIMITED PERIOD FOR THE NEW DATE OF THE TRIP?
The new trip or other event has to start within max 1 year later than the starting date of the original one.
Updates about travelling to Norway
The website of the Norwegian tourist board (VISITNORWAY.COM) gives you updates about the situation in Norway and the measures the Norwegian government took regarding the corona virus and travelling to Norway.The button below takes you to the website of visitnorway.com.
